And that they hate their customers. Now they want the right to commit fraud in the name of protecting their rights. Excuse me, but what exactly is it about pursuing copyright infringers that requires you to pretend that you're someone you're not? They're justification? "We're not talking about trying to go in and get customer information. In no case have we ever tried to do that." So essentially, it is "trust us", something that they are absolutely unwilling to do with their customers in the first place.
I've said it before: the recording industry hates its customers. If their business is shrinking, they need only look in the mirror to see why.
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