Wednesday, August 12, 2009

I don't know if I could have said it better myself.

A great post on TechDirt about how media companies are taking entirely the wrong approach to their customers. I've blogged before about how various industries (airlines and the recording industries in particular) seem to hate their customers, and this Techddirt post does a great job of making my point for me, both from the business model perspective and from the legal perspective.

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